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Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@wearanova.com.

Important: Returns must be sent to the return address we provide by email.
Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll send you:

  • A return shipping label.

  • Clear instructions on how and where to send your package.

You can always reach out to us for any return-related questions at support@wearanova.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective,

  • Damaged, or

  • You received the wrong item.

We’ll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, or plants),

  • Custom products (e.g. special orders or personalized items),

  • Personal care items (e.g. beauty products),

  • Hazardous materials, flammable liquids, or gases.

We do not accept returns for:

  • Sale items

  • Gift cards

If you’re unsure whether your item is eligible, feel free to contact us.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have.

  2. Once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard return policy:

  • The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.

  • You must have the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If your return is approved:

  • You’ll be automatically refunded on your original payment method within 10 business days.

Please note:

  • Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@wearanova.com.